This week, I picked up a book called Crucial Conversations – Tools for talking when stakes are high – authors: Patterson, Grenny, McMillan. & Switzler. It speaks directly to how we (and organizations) can make it safe to have, and be honest in, crucial conversations.
The book provides a framework and, best of all, specific tools. Their website, www.crucialconversations.com , has discussion guides, role playing scripts, audio tapes...a plethora of resources. It’s all very well done, and it's based on many years of research and workshops teaching the tools.
I'm personally and professionally excited about the potential impact of this book for my life. What could be better than improving the quality of our dialogue -- especially when the topic is one that gets the adrenalin flowing, the blood boiling, and the blood pressure escalating!