gethuman - advocacy for high quality customer service for consumers
How long did it take you to snake your way through a series of telephone menus the last time you called customer service? Well, here's something you can do about it. Get Human is a simple, wonderful site run by volunteers and 'powered' by you and me - if we will just take a minute to give them some feedback.
You can rate the companies you call; feed their data base with company name, number called, minutes on hold, and your rating of their service quality. They plan to publish the best and the worst.
And, amazingly they have a page you'll have to bookmark -- a directory of the phone numbers and/or shortcuts for reaching a human customer rep at a wide range of companies. Check there before making your next customer service call.